Thank you for shopping at minio.pk. We aim to provide high-quality educational materials including flashcards, mini books, Montessori resources, and printable learning products. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

Due to the nature of our educational and paper-based products, refunds are only applicable under the following conditions:

You received a damaged product.
You received an incorrect item.
The product is incomplete or defective upon delivery.

To qualify for a refund:

You must notify us within 48 hours of delivery.
Clear photo or video proof must be provided.
The product must remain unused and in original condition.

2. Non-Refundable Items

The following items are not eligible for refund:

Used or damaged items (after delivery)
Digital or printable products (if applicable)
Items damaged due to misuse or mishandling
Orders placed incorrectly by the customer

Because many of our products are printed educational materials, returns for change of mind are not accepted.

3. Refund Process

If your refund request is approved:

You may be asked to return the product.
Return shipping costs may apply unless the error was from our side.
Refunds will be processed within 5–7 business days after approval.
Refunds will be issued via the original payment method or bank transfer.

For Cash on Delivery orders, refunds will be processed via bank transfer or other mutually agreed method.

4. Order Cancellation

Orders may be canceled before dispatch.
Once an order has been shipped, it cannot be canceled.

To request cancellation, contact us immediately after placing your order.

5. Damaged During Shipping

If your package appears damaged upon arrival:

Record a video while opening the parcel.
Contact us immediately with proof.

We are not responsible for claims made without supporting evidence.

6. Contact for Refund Requests

To request a refund or report an issue, please contact:

📧 Email: help@minio.pk
📱 WhatsApp: 0301-8020409
🌐 Website: https://minio.pk

Please include:

Order number
Product name
Clear photos/videos
Description of the issue

We are committed to ensuring customer satisfaction and supporting parents with quality educational resources for their children.